DCPL Privacy Policy

Effective Date: 22 May 2026
Last Updated: 22 May 2026

DCPL values your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and protect information when you use our cloud-based business management platform.

1. Information We Collect

We may collect the following information:

Personal Information

• Name

• Email address

• Phone number

• Business details

• Billing information

Business Data

• Inventory records

• Sales transactions

• Invoices

• Customer records

• Payroll and HR data

• Tax and eTIMS information

Technical Information

• IP address

• Browser type

• Device information

• Login activity

• API usage logs

2. How We Use Information

We use collected information to:

• Provide and improve our services

• Process subscriptions and payments

• Enable eTIMS integration

• Provide customer support

• Monitor platform security

• Generate analytics and reports

• Comply with legal obligations

3. Data Storage & Security

DCPL uses secure cloud infrastructure and implements:

• Encryption technologies

• Access controls

• Backup systems

• Activity monitoring

• Role-based permissions

While we implement industry-standard protections, no online platform can guarantee absolute security.

4. Data Sharing

We do not sell your personal or business data.

However, data may be shared with:

• Payment processors

• Government compliance systems

• Cloud hosting providers

• Third-party integrations authorized by you

5. Cookies & Tracking Technologies

DCPL may use cookies and analytics tools to:

• Improve user experience

• Remember preferences

• Analyze system performance

• Enhance security

Users may disable cookies through browser settings.

6. User Responsibilities

Users are responsible for:

• Maintaining password confidentiality

• Ensuring accuracy of submitted information

• Managing employee access permissions

• Protecting devices used to access the platform

7. Data Retention

We retain information:

• As long as accounts remain active

• As required by law

• For backup and recovery purposes

Users may request account deletion subject to legal retention obligations.

8. Third-Party Services

DCPL may integrate with external services such as:

• WhatsApp Cloud API

• Payment gateways

• ERP systems

• Accounting software

These services may have independent privacy policies.

9. International Transfers

Data may be processed or stored in cloud infrastructure located outside Kenya depending on hosting providers and integrations used.

10. Your Rights

Users may:

• Request access to their data

• Request corrections

• Request deletion where legally permitted

• Withdraw consent where applicable

11. Compliance

DCPL aims to comply with:

• Kenya Data Protection Act

• Applicable financial and tax regulations

• Industry best practices for SaaS platforms

12. Policy Updates

We may update this Privacy Policy periodically. Continued use of the platform after updates indicates acceptance of revised terms.

13. Contact Us

For privacy-related concerns: